Return Eligibility
If you’re not fully satisfied with your purchase from us, you can return products that are at least 50% full within 30 days of the purchase date. Returns must be made for items bought directly from our store and accompanied by proof of purchase.
Return Process
You are responsible for shipping costs when returning an item. Please ensure returned products are properly packaged to avoid damage during transit. Our team reviews all returns and will process refunds accordingly.
Refund Details
Refunds are issued for the product price only; original shipping charges are non-refundable. Refund processing can take up to 7 business days once the return is received and approved. We do not charge any restocking fees.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask theordinary-ca Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or +1 2898233340 and keep a copy of the message you send.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 27 Perenack Ave, Welland, ON, L3C 2C6, Canada.