What types of products do you carry?We offer a wide range of skincare, makeup, body and hair care products formulated with active, ingredient-focused technology to address your skin’s needs.
How can I find products suited for my skin concerns?You can shop our catalog by specific concerns like signs of aging, uneven skin tone, or dryness. Product details help you choose the right treatment.
Do you provide help building a skincare routine?Yes, our guide breaks down steps and recommended products by clean, treat, and moisturize categories for easy routine creation.
How long does shipping take within Canada?Orders generally ship within 1-3 days and arrive within 3-7 business days across Canada, depending on location.
What is your return policy?Returns are accepted within 30 days for products that are at least half full. Customers cover return shipping costs.
How can I get support if needed?Contact our Customer Happiness team via phone or email Monday to Friday 9:30 AM – 5 PM EST for assistance.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask theordinary-ca Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or +1 2898233340 and keep a copy of the message you send.
Store contact details
The dynamic contact details for theordinary-ca Store are 27 Perenack Ave, Welland, ON, L3C 2C6, Canada, [email protected] and +1 2898233340. Use them when requesting an explanation about this page. Avoid sending confidential information that is not necessary for the store to review your question.
Need a specific answer?
Email [email protected] or call +1 2898233340 with the details relevant to your question.