Order Processing
Once your order is placed, we typically process it within 1 to 3 business days. This window allows us to carefully pack and prepare your skincare essentials for shipment.
Shipping Timeframes
For shipments within Canada, delivery usually takes between 3 and 7 business days. For orders sent to the United States, expect 5 to 10 business days. Shipping times may vary due to demand or unforeseen delays.
Shipping Costs
Complimentary shipping applies to orders over CAD25. All shipments utilize carbon-neutral methods to reduce environmental impact. For detailed shipping rates on smaller orders or international shipping, please contact our support team.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask theordinary-ca Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or +1 2898233340 and keep a copy of the message you send.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These theordinary-ca Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 27 Perenack Ave, Welland, ON, L3C 2C6, Canada.